Frequently Asked Questions
Everything you need to know about bringing Google home.
What is the standard shipping time for Google home devices?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return my Nest or Home product if I change my mind?
Yes, we offer a 15-day return policy for all hardware products. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Google home products come with a warranty?
All new Google hardware devices come with a one-year limited warranty that covers manufacturing defects under normal use.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as payments via Google Pay.
Are professional installation services available for Google Nest products?
Yes, we partner with OnTech to provide professional installation services for thermostats, doorbells, and security cameras in select areas.
How can I track my order status?
You can track your order by visiting the 'Order History' section in your Google Store account or by clicking the link in your shipping confirmation email.